Damages

DAMAGES
If for any reason your order arrives damaged then you must let us know within 48 hours of receipt by emailing us at hello@picturegalleryuk.com and include all the information requested below.

We cannot be liable for any damage that occurs after the goods have been checked and accepted. All damages must be reported within a 48-hour period to allow us to claim off our courier.

We will need photographic evidence of the damage and a few photos of the box and shipping label to allow us to claim off our courier. Even if the box appears to be intact, we still need photos of the box to allow us to claim. Once we receive photos of the damage, we will replace your order to the same specifications as your original order, or replace the damaged parts such as the acrylic glazing, or the frame.

Please email the following photographic evidence:
1. Photos of any damage to the frame.
2. Photos of the box showing any damage to the box.
3. A close-up photo of the shipping label on the box.
4. Include any other information relevant to the claim.

Please rest assured that we would never knowingly send out a damaged frame. However, even if the box appears intact, the contents can sometimes be damaged during transit. This could happen for various reasons, such as falling off a conveyor system at the depot or main hub, improper stacking during transit, or careless handling by the driver. Despite these potential issues, we are committed to ensuring that every frame we send out is in perfect condition.